How to reach us

Our customers are at the heart of everything we do. If you’re happy with us, or if you’re not happy with us, we want to know about it.

You can contact us right here on our website

 

REPORT A REPAIR

TRACK A CURRENT REPAIR

PAY YOUR RENT

 

You can also call us on 0300 300 1505

Emergency calls (danger to life or property) are answered 24/7.

How to get in touch

Online

A live chat button sits at the bottom of every page on our website when a member of our Customer Service team is online and ready to help you.

Click the ‘Chat with us’ button, type your message, and within a matter of seconds you’ll receive real-time replies from Isos in the chat window. You can live chat with Isos staff online at any time between Monday and Thursday, 9am to 5pm, and 10am to 4pm on Fridays.

Social media

Visit us on Facebook at www.facebook.com/talktoisos
Drop by on Twitter at @IsosCustomers
See us on LinkedIn at www.linkedin.com/company/isos-housing-group

By phone

For residents:

Call our customer service team on 0300 300 1505.

Our lines are generally busiest on Monday mornings (9am to 10.30am), meaning you may have to wait a little longer before you get through. Tuesday to Friday our phone lines are at their busiest from 9am to 10.30am, 12pm to 2pm and 3pm to 4pm. Outside of these times you should get straight through to us.

Calls to our 0300 300 1505 number are charged at the same rate as a local call – if local calls are included in your phone package, your call will be free.

You can also text us on 0786 0031454.

 

For business customers:

Call us on 0191 223 8000

My Isos Home

My Isos Home is a quick and easy way to report repairs, view your rent statement and update your contact details that’s available 24 hours a day, seven days a week. Click to visit My Isos Home now.

By email

Email our customer service team at info@isoshousing.co.uk

Write to us

Send any post to:

Isos, Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG.

Visit us

Isos has four offices across the North East – Gosforth (our main office), Hexham, Morpeth and Newburn. We also have staff at the Spetchells Centre in Prudhoe. For maps and directions to all sites see the map below. 

Office opening times: Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm

Find your local office

Isos Gosforth Office

Isos Housing Limited
Number Five
Gosforth Park Avenue
Gosforth Business Park
Newcastle upon Tyne
NE12 8EG

Business Calls 0191 223 8000
Customer Services 0300 300 1505
info@isoshousing.co.uk

Opening Times:
Monday to Thursday 9am to 5pm
Friday 9am to 4.30pm

How to get to our office

 

ROAD WORKS

Please be advised that MAJOR road works on Killingworth Road (near our Gosforth office) are currently taking place. The works may cause significant disruption if you intend to visit our office. Please visit the Newcastle City Council website for more info.

Travelling by car

We are situated off the A189 just north of Gosforth – please see the map below for more details. There are three dedicated spaces for visitor parking.

Travelling by public transport
The nearest Metro stations are Longbenton, South Gosforth and Four Lane Ends. For information on buses, including links from the Metro stations, please contact Traveline: 0871 200 2233 or visit Traveline

Travelling by bicycle
Cycle maps covering the access to Gosforth Business Park can be accessed from: www.cyclemaps.org.uk/regions/england/tyne.html. (enter ‘North Tyneside Cycle maps’ within the search facility).

If you wish to travel by bicycle we have a secure bike shed at the rear of the building. Just ask for a key at Reception.

Further information
For further information contact Traveline:
0871 200 2233 or visit the Traveline website

Isos Hexham Office

Isos Housing Limited
Tanners Burn House
Hexham Business Park
Burn Lane
Hexham
Northumberland
NE46 3RU

Customer Services 0300 300 1505
info@isoshousing.co.uk

Opening Times:
Monday to Thursday 9am to 5pm
Friday 9am to 4.30pm

How to get to our office

Travelling by car

Follow the signs for Hexham off the roundabout on the A69.

At Bridge End Roundabout take the first exit onto the A6079 (signposted Hexham). Follow the road over Hexham Bridge then take the second exit onto the A6079 (signposted Town Centre).

At the mini-roundabout continue forward onto Alemouth Road (signposted Haugh Lane Industrial estate). At the roundabout take the first exit onto Haugh Lane.

Turn right after the petrol garage onto Burn Lane.

Isos Office is located at the bottom of Burn Lane.

Travelling by public transport
For information on bus and train times please contact Traveline: 0871 200 2233 or the Traveline website.

Isos Morpeth Office

Isos Housing Limited
First Floor
Owen House
Sanderson Arcade
Morpeth
NE61 1NS

Business call 0191 223 8000
Customer Services 0300 300 1505
info@isoshousing.co.uk

Opening Times:
Monday to Thursday 9am to 5pm
Friday 9am to 4.30pm.

How to get to our office

Travelling by car
We are situated in the town centre of Morpeth, on the first floor of the Sanderson Arcade shopping centre. You can park in the former Morrisons car park, close to the bus station. Please see the map below for more details.

Travelling by public transport
Our office is located on the first floor of the Sanderson Arcade shopping centre, opposite the main bus station in the centre of Morpeth. For information on bus and train times please contact Traveline:
0871 200 2233 or visit the Traveline website.

Isos Newburn Office

Isos Housing Limited,
Unit D2,
The Waterfront,
Newburn Riverside,
Newcastle upon Tyne
NE15 8NZ

Business calls 0191 223 8000
Customer Services 0300 300 1505
info@isoshousing.co.uk

Opening Times:
Monday to Thursday 9am - 5pm
Friday 9am - 4.30pm

How to get to our office

From the North
Leave the A1 at junction 74.
Keep in the right-hand lane on the slip road. At the roundabout take the third exit onto the A6085 (Scotswood Road). At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

From the South
Leave the A1 at Junction 73 onto the A694.
Take the first exit at the roundabout and follow signs for Newcastle, Blaydon (A695). Keep in the left-hand lane signposted Scotswood Bridge, Newcastle and A695. Cross the river and bear left on the A189 (Scotswood Road). Continue on the left following signs for Newburn Riverside. At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

Parking arrangements
Parking is available to the front of Unit D2. The spaces allocated to Isos are clearly marked. Additional parking is available to the rear of the building.

Public Transport

We are located on the Newburn Riverside business park, served by regular buses from Newcastle city centre.

For route and timetable information, call Traveline on 0871 200 2233 or visit the Traveline website.

Isos Prudhoe Office

Spetchells Centre, 58 Front Street, Prudhoe, Northumberland
NE42 5AA

Business calls 0191 223 8000
Customer Services 0300 300 1505
info@isoshousing.co.uk

Our desk in the Spetchells Centre is open from 9.30am to 3pm Monday to Friday.

 

How to get to our office

The Spetchells centre is located in the centre of Prudhoe on Front Street.

Complaints, compliments and suggestions

Isos strives to provide high quality services to all of our customers. We work hard to achieve this and welcome feedback. We view any feedback as an opportunity to improve our services.

If you have any complaints, compliments or feedback for us, please contact us using any of the methods listed above.

Twisting Ducks' Complaints and Compliments.

Making a complaint or compliment to Isos, with sign language.

Twisting Ducks are a theatre group making accessible drama for people with learning disabilities and the wider community

Complaints and Compliments

Twisting Ducks' guide to making a complaint or compliment to Isos.

Twisting Ducks are a theatre group making accessible drama for people with learning disabilities and the wider community

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