Compliments, Complaints and Commentsvalues

At Isos we aim to provide high quality services for all of our customers. We have Customer Service Standards Opens in a new window, which explain the level of service you can expect from us. These have been agreed after consultation with our residents.

We believe that customers have the right to receive good quality service from us. We work hard to achieve this and welcome feedback on our services as we view it as an opportunity to improve. We have a Compliments, Complaints and Comments leaflet (see below) which allows you to give us feedback or put in a formal complaint if you are not happy with our service.

Alternatively, you can contact the Customer Service Team, or fill in our online feedback form.

pdf icon Isos Customer Service Standards Opens in a new window

 

 

Complaints, compliments and comments leaflet thumbnail Complaints,compliments and comments. Gosforth September 2011 Opens in a new window

Complaints, compliments and comments leaflet thumbnail Complaints, compliments and comments (former Milecastle) Opens in a new window

Complaints, compliments and comments leaflet thumbnail Complaints, compliments and comments (former Castle Morpeth Housing) Opens in a new window