Terms and Conditions

Please read these terms and conditions carefully as they apply to your access to and use of the services described in this part of our website. We request that you pay particular attention to our privacy policy which sets out the principles by which we abide in relation to the treatment of information about visitors to and users of our website.

To protect your own interests, please read these terms and conditions carefully. You may only access and use our website if you agree to these terms and conditions.

You may save these terms and conditions for your future reference by clicking on "save" and print a copy of them by clicking on "print".

These terms and conditions constitute the entire agreement between us with respect to our website and the services we provide through it and supersede all prior communications and agreements between us, whether electronic, oral or written, regarding the subject matter contained in our website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Important Information

The materials contained in this website are provided for general information purposes only. Isos Housing Group Limited does not accept any responsibility for any loss which may arise from accessing or reliance on information contained in this website and your attention is drawn to the Limitation of Liability clause set out below.

This website may include hyperlinks to websites operated by other parties and content posted by visitors to our website. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their content. We are therefore not responsible for the content of external Internet sites that link to this website or which are linked from it. Nor are we responsible for any content posted to this website by visitors.

Copyright Notice

The contents of this site are protected by copyright under international law.
Users are permitted to read the contents of this site and make copies for their own personal use only. All other use and copying of any of the contents of this site is prohibited. Copying from websites of third parties is subject to any requirements applicable to those sites.

Data Protection and Privacy

Any information you give to us will be stored and used in accordance with our privacy policy set out below.

Security

We adhere to strict security procedures in the storage and disclosure of your personal information, with the aim of preventing unauthorised access and use of such information. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website and should ensure that it is switched off each time you have finished.

Limitation of Liability

Your attention is drawn specifically to this paragraph

This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that our services via this website will be available at any particular time or that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website or its services for any reason.

If you are accessing our website and services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.
We shall not be liable for any loss of profit, data loss, loss of production, depletion of goodwill or any direct or indirect loss, costs or expenses whatsoever arising out of your use of our website, your use of our services on our website or our failure to deliver services contained on our website.

However, if you are accessing our website to use the services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of services. These statutory rights are not and will not be affected by any statement contained in these terms and conditions (and in particular, any provision which has the effect of limiting our liability to you in the event that any service is defective or fails to correspond with the description given to it on this website shall not apply).

You confirm to us that you will not use this website for any unlawful purpose that is prohibited by these terms and conditions and agree to reimburse all reasonable costs incurred by us arising from such unlawful use.

Indemnity

If you are accessing our website in the course of a business, you agree to indemnify us and to keep us indemnified from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this website.

Our Customer Complaints Policy

We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers. We aim to provide efficient and effective service and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure. In the event that you have any cause for complaint with regard to any of our services, please email us at isos.homebuy@isoshousing.co.uk.

A copy of our written complaints procedure will be provided to you upon request.

General

If any provision contained in these terms and conditions is determined to be invalid or unenforceable the remainder of the terms and conditions shall not be affected.
Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of England and Wales. Unless you are using our website and services as a consumer, by agreeing to these terms and conditions you consent to all disputes arising out of or relating to your use of this website being decided only by the courts of England and Wales. If you are accessing this website from another jurisdiction it is your responsibility to ensure compliance with the laws that apply to that jurisdiction.

You are not permitted to assign your rights under these terms and conditions