Quarter 1 (April, May, June)

Here's how we did on our anti-social behaviour service...
Our anti-social behaviour service (always tricky to score well on) scored 7.1 out of 10. You told us that you found it quite easy to report your anti-social behaviour but that you think we need to get better on telling you what's happening during the course of the ASB.

Here's what you said...
"I spoke to the housing officer and the matter was dealt with very efficiently"
"It was easy to report, but the outcome was poor"
"Complaint handled very well"
"I was told to ring my housing officer but she was not available and I didn't get any feedback, and my complaint is unresolved"
"My housing officer works part time so it was a long time to wait until I got any feedback"

Quarter 2 (July, August, September)

Here's how we did on our anti-social behaviour service...
On our response to reported anti-social behaviour we made contact with 14 customers and they scored us an average of 8.3 out of 10 - a good score.
You told us that the attitude of the staff taking the report of anti-social behaviour was good and reflects work we have been doing with staff on customer care.
You told us that sometimes it is not always easy to report anti-social behaviour - we are planning some work in the near future to look at how our customers access services.

Here's what you said...
"The complaint is still ongoing but I'm pleased with the response so far"
"I could not have hoped for more from the service; it was excellent"
"I am waiting for an update"

Quarter 3 (October, November, December)

Here's how we did on our anti-social behaviour service...
On our response to reported anti-social behaviour we made contact with 14 customers and they scored us an average of 8.4 out of 10 - a good score and a slight improvement on last quarter.
You told us that the attitude of the staff taking the report of anti-social behaviour was good and reflects work we have been doing with staff on customer care.
You told us that sometimes it is not always easy to report anti-social behaviour - we are planning some work in the near future to look at how our customers access services.

Here's what you said...
"I'm very happy - I have nothing but praise for the customer service"
"I'm waiting for more help, but I'm happy with the response from my housing officer"
"It took a long time and I ended up losing my temper before anything was done. It's now resolved"

Quarter 4 (January, February, March)

Here's how we did on our anti-social behaviour service...
We scored an average of 8.6 out of 10, which represents a continual improvement in this service area.

Here's what you said...
"I was happy with the forms and email communication I received"
"I'm happy with the progress - still keeping notes"
"I'm still worried about noise - not very happy"
"The issue is ongoing and I'm still maintaining diary sheets, but I'm happy with the progress"