Quarter 1 (April, May, June)
Here's how we did on our gas service...
Our gas service scored an impressive 9.2 out of 10. You thought the gas engineers were friendly and had a good attitude. Some of you were less happy about arranging the appointment, telling us that engineers seem to be calling without an appointment.
Here are some of your comments...
"Great, can't fault the service"
"No appointment made, called on spec"
"Engineer just turned up, could be better, had to phone again to arrange"
"Better service than before"
"No comment other than an excellent service"
"On this occasion scored a 10, service has improved"
Quarter 2 (July, August, September)
Here's how we did on our gas service...
We scored an impressive 9.3 out of 10. You scored us highest on how appointments are arranged but gave us the lowest score on the attitude of staff making the appointment - we will work hard to improve this.
Here are some of your comments...
"Everything is fine, excellent"
"A nice man - he did everything properly"
"I was expecting a call from the service company to arrange an appointment but they just turned up on spec"
"There was some confusion around arranging an appointment, but once that was done, the service was fine"
Quarter 3 (October, November, December)
Here's how we did on our gas service...
On gas servicing we scored 8.9 out of 10 (not as good as last quarter)
You scored us most highly on the conduct of the gas engineer and gave us the lowest mark for the way your appointment was arranged - we have fed this back to the gas servicing team.
Here are some of your comments...
"The gas service engineer was spot-on"
"I received a letter saying it would happen, but no proper appointment was made. They just turned up and it was only by chance that I was in"
"The engineer was very good at his job"
"No appointment was made - the engineer just turned up. I had to go to work so he couldn't have carried out the job. We should have more say over when the appointment is"
"It's a first-class service"
Quarter 4 (January, February, March)
Here's how we did on our gas service...
We scored an average of 8.4 out of 10 for our gas service work - a very slight deterioration on the previous quarter.
Here are some of your comments...
"They are excellent and always come when they say they will, or leave a card through the door so I can call them back"
"I'm very happy with everything"
"No identity card was shown"
"All very good"
"No ID card shown but I know the fitter"