Resident Mystery Shopping Timetable 2010/11
| Date | Location | Action |
|---|---|---|
| March | Northfields House | Q1 40 missions issued |
| April | Number Five Gosforth Park Avenue | Testing Customer Experience: Gas Servicing Repairs Anti-Social Behaviour Internal voicemail |
| May | Number Five Gosforth Park Avenue | Testing Customer Experience: New Tenants End of Tenancy Complaints |
| June | Northfields House | Report from Q1 Q2 40 missions issued |
| July | Number Five Gosforth Park Avenue | Testing Customer Experience: Gas Servicing Repairs Anti-Social Behaviour Internal voicemail |
| August | Number Five Gosforth Park Avenue | Testing Customer Experience: New Tenants End of Tenancy Complaints |
| September | Northfields House | Report from Q2 Q3- 40 missions issued |
| October | Number Five Gosforth Park Avenue | Testing Customer Experience: Gas Servicing Repairs Anti-Social Behaviour Internal voicemail |
| November | Number Five Gosforth Park Avenue | Testing Customer Experience: New Tenants End of Tenancy Complaints |
| December | Northfields House | Report from Q3 Q4 - 40 missions issued |
| January 2011 | Number Five Gosforth Park Avenue | Testing Customer Experience: Gas Servicing Repairs Anti-Social Behaviour |
| February | Number Five Gosforth Park Avenue | Testing Customer Experience: New Tenants End of Tenancy Complaints |
| March | Northfields House | Report from Q4 Q1- 40 missions issued |