illustration of a busTenant and Homeowner
Satisfaction Surveys







Former NomadE5

NomadE5 collected figures every month to monitor performance against some of its key customer service standards.

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The Tenant Satisfaction Survey 2008 used a new version of the standard national questionnaire (STATUS), meaning the results could be compared with the previous satisfaction survey from 2007, as well as with similar housing providers around the country. The questionnaire was sent to a random selection of half of NomadE5's general-needs households and to all its care and support tenants.

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Former Milecastle

The Performance Report to Residents 2008/09 was designed using the feedback Milecastle received from our Hot 100 regular resident consultation group.

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Former Castle Morpeth Housing

The Tenant Satisfaction Survey 2008 used a new version of the standard national questionnaire (STATUS), meaning the results could be compared with the previous satisfaction survey from 2007, as well as with similar housing providers around the country. The questionnaire was sent to a random selection of half of Castle Morpeth Housing's general-needs households and to all its care and support tenants.

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The VMS Summary Report provides details of the customer satisfaction data collected using VMS (Vision Management System) for Castle Morpeth Housing during 2008-09. Results covering the following service areas are included: Responsive Repairs, Gas Servicing, New Tenants, End of Tenancy, Major Improvement Works and Flood Survey results.

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Isos

The Isos Homeowners Survey Summary 2008 used a new version of the standard national questionnaire (STATUS), meaning the results could be compared with the previous satisfaction survey from 2007, as well as with similar housing providers around the country.

The questionnaire was sent to all homeowners across Isos (this included NomadE5, Castle Morpeth Housing and Milecastle) during July 2008, and 380 completed surveys were returned, giving a response rate of 40%.

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