Competitive Contract Notice - Professional Consultancy Services - Customer Access Strategy

1. Title: UK-Newcastle upon Tyne: Consultancy Support for Customer Access Strategy
2. Awarding Authority: Official name: Isos Housing Limited, Postal Address: Number Five, Gosforth Park Avenue, Gosforth Business Park, Town: Newcastle upon Tyne, Telephone: 0191 292 3219, E-mail: angela.johnson@isoshousing.co.uk, Contact Point(s): Group Procurement, For the attention of: Angela Johnson, Postal Code: NE12 8EG, Country: UNITED KINGDOM, Fax: 0191 292 2600, General address of the contracting authority (URL): www.isoshousing.co.uk, Address of the Buyer Profile (URL): ,
3. Contract type: Services
4. Description: Isos Housing Group wishes to appoint an experienced and suitably qualified consultant to assist in creating a Customer Service Vision; create a model for how resources can be best organised in order to deliver this Vision; assess new tools and systems that might be required to support delivery of the Vision and to quantify the improvements in service quality and efficiency savings which will flow from the Vision. Business and management consultancy and related services. Business and management consultancy services. Business-development consultancy services.
5. CPV code:
Main Object: 79400000.
Additional Object: 79411100.
Additional Object: 79410000.
6. NUTS code: UKC.
7. Main site or location of works, main place of delivery or main place of performance: NORTH EAST (ENGLAND).
8. Reference attributed by awarding authority: CCAS1/IHL/1210/12M
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for expression of interest: 12/08/2010
Time: 12:00
11. Address to which they must be sent: As in I.1.
12. Other information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
13. Submitted date: 02/08/2010