Understanding your rent statement

These notes have been produced to help you read and understand your rent statement. If after reading you are still unclear, please contact the Customer Service Team.

The table below explains the different parts of your statement:

Heading	What is this?
Date	The week in the year (numbered 1-52) to which a line on the statement relates
Description	Outlines what the entry on your statement is Total charge = your weekly rent debit Allpay = any payments made using Allpay card Dates e.g. 08/09/2010 - 5/10/2010 = The period of time a housing benefit payment or supporting people award relates to.
Debit	The total weekly rent that has been charged to your rent account
HB/SP	Any payments made by the Local Authority, such as Housing Benefit (HB) or Supporting People (SP)
Payments	Any money you have paid
Adj'ments	Any adjustments that have been made - eg if Housing Benefit was repaid to the Local Authority or refunded to you
Balance	The balance at the end of each transaction DR = in arrears, CR = in credit

At the bottom of your statement is a figure showing how much (if anything) is owed on your rent account at the time of printing - this is known as the balance figure.

If your account is "in arrears" it will show a balance figure followed by DR.

If you are ahead with your payments and your account is in credit, the balance will be followed by CR.

If you make a payment on a Thursday or Friday at a bank or post office it may not appear on your rent account until the following week.

If you get help with your rent and your Housing Benefit is paid directly to Isos, you will generally find that the payment of Housing Benefit is paid up to FOUR WEEKS IN ARREARS.

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