Isos Policies

Isos has regularly reviewed housing policies in property management, housing management and customer services and support:

Customer Services and SupportProperty ManagementHousing Management
Aids and Adaptations
Accommodating Diversity
Compensation and Goodwill
Compliments, Complaints and Comments
Customer Communication
Customer Service Standards
Domestic Violence
Flexible Tenure
Key Resident
Neighbourhood Agreement
New Tenant Contact
Unreasonable Complainant Behaviour
Relationship Breakdown		Abandoned Properties
Asbestos Management
Decoration
Defects Management
Gas Servicing
Legionella Management
Oil and Solid Fuel Servicing
Rechargeable Repairs
Repairs and Maintenance
Wood and Laminate Flooring
Void Management (empty properties)
Vulnerable Residents Tenancy Management		Allocations and Lettings
Anti-Social Behaviour
Assignment and Mutual Exchange
CCTV
Child Protection
Decanting
Estate Inspection
Garage Allocations
Hate Crime and Harassment
Leasehold Management
Rent Collection and Arrears
Rent Setting and Service Charge
Succession
Tenancy and Estate Management
Care and Support


illustration of several purple housesMany of our policies have accompanying leaflets - click here to access them.

Please contact Isos if you would like further information or want to request a copy of our policies in full.

Isos Housing Group
Number Five Gosforth Park Avenue
Gosforth Business Park
Newcastle upon Tyne
NE12 8EG

T 0300 300 1505 (lines open Mon-Thur 9.00am - 5.00pm, Fri 9.00 - 4.30pm)
F 0191 292 2600
E policy@isoshousing.co.uk

NOTE: Occasionally we may be unable to comply with certain requests due to the sensitivity of the information. However, if you contact us we will be happy to discuss Isos' policy on various subjects.