Keeping your community safe

At Isos we want our residents to feel safe and secure in their homes.

Our dedicated Safer Neighbourhoods team works in conjunction with our housing officers to prevent and stop any anti-social behaviour in our communities.

You can also report anti-social behaviour:

  • In person to a housing officer
  • By calling us on 0300 300 1505 and asking to speak to the Safer Neighbourhoods team
  • Via a tenants/residents association, community group or community representative
  • Via your Local Authority Community Safety Team or Local Authority Anti-Social Behaviour Coordinator on 0845 600 6400.

iWitness logoIsos iWitness service – gathering evidence for you

If you are experiencing anti-social behaviour at any time of the day or night you can use the Isos iWitness service.

The specially-trained, independent team are on hand 24 hours a day and arrive within approximately 30 minutes of residents calling to report anti-social behaviour.

The team will bring cameras and recording equipment and observe what is happening before producing a detailed report for Isos by the start of the next working day.

To use the iWitness service contact Isos on 0300 300 1505.

To find out more, download our iWitness booklet on the right.

Domestic Abuse

Domestic abuse can take many forms. It most commonly experienced when someone in a close relationship with you causes you physical, mental, or emotional damage.

Many kinds of domestic violence such as physical assault, wounding, sexual assault, rape, threats to kill and harassment are criminal offences.

If you need help or support, there are many organisations that can give you confidential advice. Please use the contact information below.


In an emergency always dial 999 for immediate help, at other times dial 101 and ask for the crime desk.

National Domestic Violence Helpline

Ran by the Refuge and Womens Aid ( 24 hours a day, 365 days a year) Freephone telephone on 0808 2000 247


A private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor about anything – no problem is too big or too small.

Visit their website or call ChildLine for free on 0800 11 11

Victims First Northumbria

Provide victims of crime, including domestic abuse, with support and advice to help them recover.

Visit their website or call 0800 011 3116

The Sexual Assault Referral Centre (SARC)

A place where victims can receive help and advice and a forensic examination if they have been sexually assaulted or raped. REACH (rape, examination, advice, counselling and help) is the service which covers Northumbria for men and women aged 16 and over. Visits are strictly by appointment only.

Visit their website or call 0191 221 9222

Broken Rainbow National Helpline

Provides services to lesbian, gay, bisexual and Trans (LGBT) people who are experiencing domestic abuse.

Visit their website or call 0300 999 5428.

Respect – Support for perpetrators of Domestic Abuse

Confidential information and advice to help perpetrators stop their violence and change their abusive behaviours.

Visit their website or call 0808 802 4040

Women's Aid

The national 24-hour domestic violence helpline.

Visit their website or call 0808 2000 247

Victim Support (National)

Victims do not have to contact the police to access the service. Any advice/support will be kept totally confidential.

Visit their website or call 0808 168 9111

Men’s Advice Line

A confidential helpline to support male victims of domestic abuse.

Visit their website or call 0808 801 0327

National Centre for Domestic Violence (NCDV)

Provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

The service allows anyone to apply for an injunction within 24 hours of first contact (in most circumstances). NCDV work in close partnership with the police, local firms of solicitors and other support agencies (Refuge, Women’s Aid etc.) to help survivors obtain speedy protection.

Visit their website or call 0800 970 2070

Northumberland Domestic Abuse Service (NDAS), Hexham

Provides practical and emotional support to women and their children who have experienced domestic abuse.

Visit their website or call 01434 608030

Women's Health Advice Centre (WHAC), Ashington

WHAC offers counselling, psychotherapy and practical/emotional support to women, men and young people in Northumberland who are victims or survivors of domestic and/or sexual violence.

Visit their website or call 0167 085 3977

GRACE Northumberland Rape Crisis

Provides specific support and counselling to women survivors of all forms of sexual violence including rape, sexual assault, and childhood sexual abuse in Northumberland.

Visit their website or call 0800 035 2794

Northumberland Women's Refuge

Provides accommodation to female victims of domestic violence.

Visit their website or call 0808 2000 247

Relate Northumberland & Tyneside

Relate offer counselling for those affected by abusive relationships, whether current or in the past. You can make an appointment for yourself, your children, or for family counselling if you want to come together.

Visit their website or call 0191 232 9101

DAWN Citizens Advice

DAWN offer free, confidential, independent and impartial advice on a range of legal issues including debt, housing, employment, welfare benefits and family law.

Visit their website or call 0300 303 1931


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