How you can do your bit

The people who live in our houses are at the heart of Isos – we couldn’t do what we do without our residents, so we want them to have a hand in shaping our future.

Review and Assist Panel (RAP)

The Review and Assist Panel (RAP) is a panel of tenants who examine customer insight data to identify areas where Karbon can improve its services.

As “critical friends” to Karbon, the panel ensures that our relationship with Karbon residents continues to improve. This new approach to tenant scrutiny aims to increase transparency and accountability.

The panel aims to provide a robust assessment of housing services within Karbon Homes, assessing the effectiveness of the organisation’s strategies, policies and procedures, identifying issues, and making recommendations for improvement.

The RAP are supported by Community Engagement Officer (Mary Ormston) and an independent consultant in the evidence gathering stage of their reviews. This new approach ensures tenants have more time to consider information and develop conclusions rather than spending considerable time on evidence gathering alone.

Getting involved

Twisting Ducks’ guide to getting involved with Isos.

Twisting Ducks are a theatre group making accessible drama for people with learning disabilities and the wider community

 

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