Looking after your home

As an Isos leaseholder there are some repairs  that you are responsible for, and some that are the responsibility of Isos. We've listed some questions we're frequently asked about repairs... and we also tell you a bit about Safe & Sound, our heating maintenance scheme for leaseholders.

Repairs and maintenance FAQ

Can I make improvements to my property?

We don’t need to know about small things such as decorating, but before making any additions or structural improvements you need to let us know so we can send you written permission – you need this to comply with the terms of your lease.

Primarily we need to know that what you are planning won’t affect the safety of you or other residents nearby. When you come to sell your property any major changes that have not been approved by Isos can cause delays in the sales process.

Contact the Home Ownership team on 0191 223 8749 or email isos.homebuy@isoshousing.co.uk to tell us if you’re planning improvements to your property.

If you need to make changes or improvements to your home to help you to live independently then Isos has a specialist team to help. Visit our Aids and Adaptations page to find out more.

Will Isos help me with internal repairs and maintenance?

As a leaseholder you are responsible for internal repairs and maintenance to your property.

Does Isos maintain my property?

Your lease determines who is responsible for maintaining the interior and exterior of your property. For properties with communal areas or shared facilities it is normally our responsibility to carry out any repairs to the exterior of the building. For properties such as stand-alone houses and bungalows the responsibility is usually with the owner.

Will you check my heating?

Under the Safe & Sound scheme Isos leaseholders can benefit from a competitively priced gas and heating maintenance and repair service provided by our team of fully qualified engineers.

Safe & Sound for peace of mind

Isos leaseholder David Boggon signed up to our Safe & Sound heating repairs and maintenance service, designed especially for our leaseholders. He tells us a little about it…

Safe & Sound - leaseholder heating service

All Isos leaseholders are entitled to use our competitively priced gas and heating maintenance and repair service, called Safe & Sound.

All our engineers are Gas Safe (formally Corgi) registered and fully trained, meaning you don't need to worry about finding a trades person you can trust should your heating go wrong. Your appliances will be serviced and repaired in line with the manufacturer’s instructions and you'll be given written confirmation of the work we've done.


Prices are detailed below: 

  • Service and safety check to any gas boiler: £58
  • Service and safety check to any gas boiler and additional appliances: £78
  • Service, flue sweep and safety check to any solid fuel fire or appliance: £68
  • Additional annual flue sweep: £53


Emergency repairs

Isos is also able to provide leaseholders with a 24-hour, 365 days a year emergency response to gas appliance, solid fuel fire or appliance breakdowns.


Call-out costs:

  • During normal working hours (9am to 5pm, Monday to Friday): £30 per hour
  • Outside normal working hours: £40 per hour


* All costs exclude materials.


Call us on 0300 300 1505 to book your Safe & Sound service or for more information see our Safe & Sound leaflets on the right of this page.

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